Shipping Policy

At Farmaciaigeas.com, we understand that privacy and timely delivery are essential when it comes to purchasing sensitive products. That’s why we’ve designed our shipping policy to ensure a smooth, discreet, and secure experience for all our customers.

1. Shipping Methods and Times

  • We offer standard shipping for all orders, with delivery times typically ranging from within 2 -3 days.
  • International orders may take longer to arrive due to customs processing times.
  • Orders are processed and shipped within 2 -3 days,  after payment confirmation.

2. Discreet Packaging

  • We prioritize your privacy with discreet packaging. All orders are shipped in plain, unmarked packaging with no indication of the contents inside.
  • There will be no branding or identifying marks on the package to ensure your discretion.

3. Shipping Costs

  • Domestic Shipping: We offer free or flat-rate shipping for domestic orders over $1000.
  • International Shipping: International shipping costs vary based on the destination and size of the order. Shipping fees will be calculated at checkout.
  • Customs & Import Fees: For international shipments, please be aware that customs duties, taxes, and import fees may apply. These fees are the responsibility of the buyer.

4. Order Tracking

  • Once your order has been processed and shipped, you will receive a tracking number to monitor the status of your delivery.
  • Please allow up to 24 hours for tracking information to update after you receive the tracking email.

5. Shipping Delays

  • While we strive to meet estimated delivery times, shipping delays may occur due to factors outside of our control, such as weather conditions, postal service disruptions, or customs processing.
  • We recommend checking the tracking information for the most up-to-date status of your shipment. If your order is delayed beyond the expected timeframe, please contact us.

6. Lost or Damaged Orders

  • Lost Packages: If your order does not arrive within the estimated time frame and tracking indicates the package is lost, please contact us immediately. We will work with the carrier to resolve the issue.
  • Damaged Orders: If your order arrives damaged, please take photos of the packaging and contents and email them to us within 48 hours of receiving the package. We will assist in replacing your items if necessary.

7. Address Accuracy

  • Please ensure that your shipping address is accurate and complete before placing your order. We are not responsible for lost or delayed packages due to incorrect or incomplete address information.
  • If there is a mistake in your shipping address after you’ve placed your order, contact us immediately to make corrections.

8. Returns and Exchanges

  • Due to the nature of our products, returns and exchanges are not accepted unless the product is damaged upon arrival. Please review our Return Policy for more details.