At Farmaciaigeas.com, we aim to provide you with the highest quality products and an exceptional shopping experience. Due to the nature of our products, our refund, return, and cancellation policies are designed to be fair, transparent, and to protect both our customers and the integrity of our products. Please read the following policies carefully.

1. Refunds

  • Refund Eligibility: We do not offer refunds on products once they have been shipped, due to the nature of our items. However, in cases of product damage or shipping errors, we will assist with a resolution.
  • Damaged or Defective Products: If your order arrives damaged or defective, please notify us within 48 hours of receiving your package. We may request photographic evidence of the damage. Once verified, we will issue a replacement or store credit for the damaged product.
  • Incorrect Products: If you received the wrong product, please contact us immediately, and we will arrange for a replacement or store credit once we verify the error.

2. Returns

  • Non-returnable Products: Due to the nature of our products, returns are not accepted unless your product is damaged or defective. We do not accept returns for products that have been opened or used.
  • Return Process: If you believe you have received a damaged or defective product, please contact our support team within 48 hours of receiving your order. Provide photographs of the product and packaging so that we can assess the issue.
  • Store Credit: If your return is accepted, we will provide you with store credit equivalent to the value of the item returned, minus any shipping charges. No refunds will be issued for the original shipping fees.
  • Return Shipping: If a return is necessary due to an error on our part (damaged or incorrect item), we will cover the return shipping costs. If the return is not due to our error, the buyer will be responsible for return shipping fees.

3. Cancellations

  • Order Cancellation Requests: You may request to cancel your order within 24 hours of placing it. Once your order has been processed and shipped, it cannot be canceled.
  • How to Cancel: To cancel an order, please contact us immediately via email at sales@farmaciaigeas.com or call [Insert contact phone number]. Please provide your order number and reason for cancellation.
  • Refund After Cancellation: If the cancellation request is processed before the order is shipped, a full refund will be issued. Once the order has shipped, it is subject to our return policy (see above).

4. Exchanges

  • Exchanges: We do not accept direct exchanges for products. If you need a different product, please initiate a return for the original item, and then place a new order for the replacement.
  • Faulty or Incorrect Products: In the event that you receive a faulty or incorrect item, we will provide a replacement or store credit after reviewing the issue.

5. Customer Responsibility

  • Accuracy of Information: It is your responsibility to ensure that the shipping address provided at checkout is accurate. We are not responsible for lost or delayed packages due to incorrect addresses.
  • Compliance with Local Laws: You are responsible for ensuring that the purchase, possession, and use of our products are legal in your jurisdiction. We do not accept returns or provide refunds for items seized by customs due to legal restrictions.